How do I message someone?

All you need to do is to keep swiping. Chat will start automatically when you get a match with someone you liked - in other words, you need to mutually like each other to be able to chat. It doesn't matter whether you're a free user or a Premium user, chatting is for free, but you need to get a match first. Why? We don't want you to be bothered by people that you are not interested in.

One of my chats disappeared.

Looks like the user either deleted his account or used the “Unmatch” feature. Bummer, but life goes on and so does swiping.

What happens when I report someone?

We will process your report within the next 48 hours. If we find that user's behavior violates our community rules, we will take appropriate actions.

I can't log in.

First of all, make sure that you have the latest version of Zoe. You do? All right, the next step is to try to force quit the app (double tapping the Home button on the iPhone or in Settings/Apps/Zoe/Force Quit on Android). If either of these doesn't help, please email our support team your Zoe account email address and a screenshot depicting the issue.

Will I lose all my matches and chats if I delete the app?

No, don't worry, we keep everything stored for when you come back. You only lose all your contacts and conversations if you decide to delete your account.

I deleted my account and can't reset my password to log in again.

Once you delete your account, it's a very serious and permanent action. Be aware that all of your matches and conversation data will be erased with the deleted account.

The app keeps crashing.

First of all, make sure that you have the latest version of Zoe. You do? All right, the next step is to try to force quit the app (double tapping the Home button on the iPhone or in Settings/Apps/Zoe/Force Quit on Android). The last option would be to delete the app, restart your phone and install Zoe again. If either of these doesn't help, please email our support team your Zoe account email address and a screenshot depicting the issue.

Problems with facebook permissions?

For the fullest experience on Zoe it is essential that you say ‘Yes' to every permission request coming from the app. In order to do that, log in to your Facebook profile, go to Settings, select “Applications” and modify the permissions for Zoe. Your private data is safe with us pinky promise!

How can I edit my profile?

To edit your profile, go to the settings by tapping the gear icon on your profile tab. You can edit Personal Info, About section, saying a few witty words about yourself or what you're looking for, and verify your profile. In this section you can also add up public, private and album photos and set up your filter preferences.

How do I delete my account?

Leaving already? Alright then: Go to the settings by tapping the gear icon on your profile tab and select “Account” > “Delete Account”. Deleting your account will irreversibly and permanently delete all your matches, chats and settings. Please keep in mind that you won't be able to log in with the same e-mail address ever again. Important: Deleting the app doesn't delete your account!

How can I change measurement units?

Getting lost in all the feet and inches? Go to the settings by tapping the gear icon on your profile tab and select “Account” > “Measurement Units”.

How do I turn notifications off?

You can do that by going to the settings by tapping the gear icon on your profile tab and select “Account” > “Notifications”. There you can toggle off notification options.

How come my photos keep being rejected?

As you may have noticed, Zoe is primarily a visual app. That’s why we only want to see clear pictures of your face as your profile picture. Pretty and high-quality headshots will get you more matches! Sorry girls, but any other body parts, nature views and kitten photos will also be rejected.

Can I send photos to my matches and how?

Yes, you can! Just click on the little camera icon in the conversation window and choose a photo from Library or take one. You can either “take a photo” or “take a snap” - snap will be deleted after the recipient has viewed it.

Are there any rules for public photos?

Yes. Zoe is a visual app, and that's why everyone wants to see only clear pictures of your face as your profile picture. What you use as the rest of your public photos is up to you as long as it doesn't show inappropriate content e.g. nudes or guns etc. Fact: Pictures with your face clearly visible will get you more matches!

Someone stole my photos and uses them as their own. What do I do?

Please report the user and contact us, telling us about the issue. We’ll look into it and make sure that nobody uses someone else’s photos without permission.

I want to upload a picture without my face on it as a public photo, how come I can't?

Sorry, you can't. We're a visual dating app, not an image bank. Please only use clear and high-definition pictures of yourself.

If you want to upload a picture that doesn’t comply with this golden rule, you can always connect your Instagram account to your Zoe gallery. The better the profile, the bigger chance of matches! And that’s what everyone wants.

I can't add pictures on my profile

Can I block (report) someone?

If you feel like a person is a fake, a scam, or a generally bothersome person, you definitely should. Find the person in chat an tap on the “。。。” in the right upper corner and choose "Block This User". You can either pick one of the provided reasons, or write one yourself. If you want to just cut off the connection with the user you can always use the "Unmatch" feature.

I don't have any matches.

Don't worry about it! They just need a bit of time to get back to you. Be patient, maybe polish-up your photos or the About me section. The more info you provide, the higher the chances of success!

Zoe says “No new profiles matching your filters”, yet I keep getting notifications that someone liked me.

When your feed doesn’t refresh, try logging out and logging back in. Increasing the distance and age range might help as well. The notifications may come from people you already rated, or those beyond your filter range.

I see people from too far away or not in my age group. How do I filter the results?

You can adjust an age/distance range in Filters - go to the Preferences settings by tapping the gear icon on your profile tab and select “Filter”.

How can I see people who liked me?

You can only see people who liked you once you match with them. Do you want to see who liked you immediately? Upgrade to the Premium membership and unlock "Likes Me" feature to see who liked you before you swipe on them.

How do I unmatch someone?

No spark? Happens in the real world too. You can either unmatch them instantly while on their Messages tab by swiping left, or in the chat window itself by hitting "。。。" and then "Unmatch". A confirmatory message pops up, so you don't have to worry about unmatching someone by accident.

Can I reverse the unmatch?

Once a no, always a no. Unfortunately, the “Unmatch” feature is a permanent action. You won't be able to see your chat history and their profile anymore. So think twice before letting someone go!

I lost all my matches!

Most of the time you can be certain you didn’t unmatch all of them, right? It could be a system error. To double-check, try logging out and then logging back in (go to your profile and select “Log out”). It this doesn't help, please email our support team your Zoe account email address and a screenshot depicting the issue.

How do I message people?

Can I delete messages?

I got a new message notification but I don't see it.

What’s included in the premium membership?

With Zoe Premium, you have access to several upgraded functionalities for more dating opportunities!

• SEE WHO LIKES YOU: See women who liked you and match with them immediately
• MY SWIPES: Browse history of your swipes and change your mind anytime.
• TRAVELING LOCATION: Change your location to widen the search and meet users around the world
• UNLIMITED LIKES: Tired of waiting? With Premium you'll never run out of likes.
• UNLIMITED REWINDS: Accidentally swiped left on the person of your dreams? Rewind your last swipe anytime.
• 5 DIRECT MESSAGES: Send them a pre-match key message to let them unlock your match.
• INVISIBLE MODE: Prefer to be discreet? Only allow people who you've liked to see your profile.

• PRIVATE PHOTOS: Accessible when you grant a permission to your match •ALBUMS: Add unlimited photos to your profile and show your interests and exciting adventures.
• STICKERS: Use unique custom design stickers to have more fun when chatting with your matches.

How do I cancel premium membership?

You can cancel your Premium membership at anytime. To cancel it on your iPhone, iPad or iPod Touch: Go to the App Store on your iOS device. Scroll to the bottom. Tap Apple ID (your Apple ID email). Tap View Apple ID. Log in if it asks you to. Scroll down to Subscriptions and tap Manage. Select Zoe and set the auto-renewal slider to Off or select Unsubscribe. To cancel your subscription on your Android device: Open the Google Play Store app. Search for Zoe. Select Cancel or Unsubscribe. Confirm. *Premium subscription is valid for 30 days depending on the subscription type selected. Payment will be charged to your iTunes account at point of purchase. Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of your current subscription. No cancellation of the current subscription is allowed during the active subscription period. Deleting the app and/or your account does not cancel your subscription.